Digital Software Refund & Cancellation Policy

We encourage every user to test our free, unlimited-duration EZ Cinematrix Freemium Open-Core Edition on their exact GPU and ComfyUI installation prior to purchasing a commercial PRO seat.

01. Pre-Download 14-Day Refund Guarantee

If you purchase an EZ Cinematrix PRO license via Stripe or Lemon Squeezy and have not yet downloaded the PRO archive (ez_cinematrix_pro_v3.5.zip) or activated your cryptographic signature.enc license key, you may request a full 100% refund within fourteen (14) calendar days of purchase by emailing [email protected].

02. EU Digital Content Right of Withdrawal Waiver (Once Delivered)

Because EZ Cinematrix PRO is delivered as offline-verifiable cryptographic software (.ezbin binary vault + personalized signature.enc) that cannot be physically returned once downloaded, by completing checkout and initiating download of the digital license or archive you expressly consent to immediate performance of the digital supply and acknowledge that your statutory 14-day right of withdrawal under Directive 2011/83/EU Article 16(m) (and the Swedish Distance Contracts Act, Distansavtalslagen 2 kap. 11 § 11) ceases once download or key delivery has commenced.

03. Verified Technical Defect Resolution

If you experience a reproducible software defect preventing EZ Cinematrix PRO from loading on a supported NVIDIA RTX workstation (12 GB+ VRAM, Python 3.10+), contact [email protected] within 14 days of purchase with your order ID and console log. If our engineering team cannot resolve the issue within five (5) business days, we will issue a full refund and deactivate the corresponding seat in our Edge ledger.

04. Subscription Cancellation & Revocation on Refund

Recurring Studio Pass subscriptions may be cancelled at any time before the next renewal date. Upon any approved refund or payment dispute, the associated license key is automatically marked REVOKED in our webhook ledger on releases.nordicquantumlabs.com.